Press Send: What Origination Changes for Your Customers

Many organizations begin their instant payments journey as receive-only participants. This course focuses on the next step: becoming a sender. Students will explore what it truly means to originate instant payments, both operationally and strategically, and how that decision changes the experience for customers. The session examines how sending instant payments can support different customer needs and use cases, and what institutions should consider before enabling send capabilities. Through an interactive exercise, students will evaluate potential use cases, assess value for their customer base, and begin building a business case for instant payments origination that aligns with organizational goals and risk tolerance.